Thank you for contacting Cleaning Solutions.  This Terms and Conditions Form will be considered an official Agreement between you, the Customer, and Cleaning Solutions, LLC.  We look forward to working with you! 
The General Clean includes:

• Wipe clean all surfaces and furniture, including:  tables, countertops, desks, bookshelves, televisions, chairs & sofas.
• Wipe clean the outside of all appliances, including:  refrigerator, oven, microwave, washer & dryer
• Wipe clean the inside of the microwave*
• Wipe clean the outside of all cabinetry 
• Wipe clean and sanitize all bathrooms including: countertops, sinks, faucets, toilets, tubs, showers & mirrors.
• Dust all blinds (only if reachable without moving furniture) and ceiling fans (only if reachable using a ten foot extension rod) 
• Sweep & mop all hard surface floors 
• Vacuum all carpeted floors & rugs
• General straightening up of cushions & bed covers.
• Remove all trash and replace trash can liners, as provided by customer.

The price for the General Clean is a minimum of $150.00 up to 1500 square feet. and $.10 per square foot over 1500 square feet.  

The Deep Clean or The Move-Out Clean includes:

• Wipe clean all surfaces and furniture including:  tables, countertops, desks, bookshelves, televisions, chairs & sofas.
• Wipe clean the outside of all appliances, including:  refrigerator, oven, microwave, washer & dryer
• Wipe clean the inside of the microwave* & oven 
• Wipe clean the inside of the refrigerator* on a Move-Out clean only
• Wipe clean the outside of all cabinetry 
• Wipe clean the inside of all cabinetry on a Move-Out clean only (see extra fees below for more information on cleaning the inside cabinetry for an occupied residence) 
• Wipe clean and sanitize all bathrooms including: countertops, sinks, faucets, toilets, tubs, showers & mirrors.
• Dust all blinds (only if reachable without moving furniture) and ceiling fans (only if reachable using a ten foot extension rod) 
• Dust all baseboards reachable without moving furniture
• Wipe clean all doors, door frames,  windowsills, window frames, switch & plug plates (if reachable without moving furniture) 
• Wipe clean all windows (Cleaning Solutions is not responsible for pre-existing conditions such as scratches, hazing, cracked glass, etc.) 
• Dust all light fixtures & A/C vents  (only if reachable using a ten foot extension rod) 
• Sweep & mop all hard surface floors 
• Vacuum all carpeted floors & rugs
• General straightening up of cushions & bed covers.
• Remove all trash and replace trash can liners, as provided by customer.

The price for the Deep Clean or Move-Out Clean is a minimum of $400.00 up to 1500 square feet and $.15 per square foot over 1500 square feet. 
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*Cleaning Solutions will not be held financially responsible for any broken microwave plates or any refrigerator shelving that may crack or be damaged during the cleaning process.

Cleaning Solutions associates will not be permitted to move any large pieces of furniture. 
Cleaning Solutions associates will dust only light fixtures & air conditioner vents that can be reached with an extension rod.  Due to insurance purposes our cleaning associates will not climb ladders to reach further. 

EXTRA CHARGES: 

• $100 for wiping the inside of all kitchen cabinets that are filled with personal belongings- this will include removing and replacing contents in cabinets
• For a move out clean that will require a trash out of boxes, large amounts of trash, furniture, etc., there is a minimum fee of $100.00 added to the cost of the cleaning.  This type of addition will require a pre-walk thru of the residence before an agreement is made between the customer and Cleaning Solutions.  All boxes, trash, furniture, etc. removed from the residence by Cleaning Solutions associates will be trashed.  
• $25 pet fee for the clean up of excessive pet hair and dander (this fee is mandatory if there are pets in the home) 
• $10 per bed for changing sheets (this service includes removing dirty sheets & placing clean sheets on the bed)
• Minimum of a $30 fee for laundering sheets at our office and returning them to the residence (please ask office staff for further details) 
• For any residence beyond a 15 mile radius of our office location, we charge a travel fee $.60/mile. (At this time our company does not travel outside of a 15 mile radius of our office location.)
• $25 Cancellation fee if the cancellation is after 3pm the day before your appointed cleaning  (see #3 below).
• $25 call back charge (if no one is present to inspect the cleaning before our team leaves the premises and they have to return for a call back) (This charge will also include travel fees if further than 15 miles.) (See #6 below) 

Appointments are set for approximate times. There are circumstances that sometimes arise that may delay our associates (extended time in a residence prior to yours, weather, traffic, etc. ). Please allow a two hour window from the time your appointment is set. For example, if your appointment time is set for 11:00am, please expect arrival between 11:00am -1:00pm.  If the cleaning team will be delayed further, you will be notified by text or phone call.  There is no discount applied for the delay. We do strive to be on time for each appointment. 
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TERMS AND CONDITIONS:

1. Appointments will not be finalized until the Terms and Conditions form at the bottom of this page has been submitted and payment is received.  
2. We will invoice you for the cost of the service and all invoices are sent by email. There are three options available for payment: 1.) Enter the information from your credit or debit card using the link provided on the invoice  2.) Bring the cash payment to our office located at 1975 Mall Blvd. Suite 105, Auburn, Alabama.  3.) Our Office Staff will take credit/debit information over the phone. We do not accept personal checks.
3. All invoices MUST be paid on the same day the appointment is made. There is no penalty for cancellation if made within 24 hours of the appointment. All cancellation refunds will be in the form of a check from our company and mailed to you within 7 business days. However, if the cancellation is made after 3pm the day before OR it is made the day of your appointment, there will be a $25 cancellation fee.
4. For preset, monthly, ongoing cleanings, we will require a credit card to be kept on file with our office. At the beginning of the month we will send an invoice which will show your appointment times for the present month and the payment after we charge your card for the monthly cleanings.  (All files with Cleaning Solutions are kept under lock and key in a locked office. The Owner and General Manager are the only people that have access to this information).
5. We suggest that you be available to our team when they are finished for the purpose of walking your home to determine if all work has been completed to your satisfaction. Cleaning Solutions associates will be available to correct any problems that you find while they are there. The Associate Supervisor will ask you to sign a release form that states the work has been completed to your satisfaction. If you are not available when we are finished OR if you have signed the release stating that you are satisfied there will be a $25 call back charge to come back to the property after we have left the premises.
6. We have a team that consists of two to three cleaning associates that will attend to your home. All associates will be in Cleaning Solutions uniforms that clearly show our logo.  They work professionally and diligently to get the work done in a timely manner. Usually, you can count on one to four hours depending on the size and condition of your home.
7. If we have to cancel your appointment due to staffing issues, sickness among our staff or any unforeseen circumstance on the part of our company, we will make an attempt to reschedule or issue a 100% refund for the inconvenience.  
8. Please note that Cleaning Solutions reserves the right to deny and/ or terminate services based on safety concerns, inappropriate or uncomfortable situations. Our cleaning associates have the choice to leave upon arrival if the home is in extreme condition, unsanitary conditions, or if they feel unsafe or threatened by either person or animal. 
9. Cleaning Solutions associates may capture before & after pictures of each area of your home that we are responsible for cleaning. These pictures are not shared on any social media sites. They are for training and oversight purposes only.
10. Prior to your appointment, please inform our office if there are valuables in your home that you do not want dusted, moved or touched.
11. Any waiver by either party to this Agreement or a breach of any term or condition of this Agreement shall not constitute a waiver of any subsequent breach of the same or any other term or condition of this Agreement.
12. Jurisdiction and venue for any suit brought on this Agreement shall be in the county or parish where the Cleaning Solutions, LLC office is located.
13. Both parties agree that they have fully reviewed and discussed the terms of this Agreement, and all attachments, and acknowledge that the terms reflect the entire Agreement of the parties pertaining to its subject matter and it supersedes all prior contemporaneous agreements, representations or understandings of the parties.
14. Any changes or modifications to this Agreement must be in writing, signed by both parties and attached hereto.
15. The individual customer, family member, agent, or employee of customer which states agreement hereby guarantees the payment to Cleaning Solutions, LLC of the minimum charges listed above and discussed with the customer, and the payment of all other amounts that become payable under the terms of this Agreement. Said individual acknowledges that without this guaranty of payment, Cleaning Solutions, LLC would not render their services to this individual.